RETURNS POLICY

Please note, magazines cannot be returned, refunded or exchanged for a change of mind.

If a product you have ordered from us is defective/faulty, is incorrectly described or not of satisfactory quality, you have a right to a refund or an exchange provided that you inform us within 30 days from the date of the delivery of that product to you.

If you wish to return a product because it is faulty please email enquiries@visualtalent.co.uk so that we can resolve the issue.

Subject to the defect/fault being verified by us, we will refund you the price of the defective/faulty product along with the delivery charges you paid or provide you with a new/replacement product (at our discretion).

Products with faults/defects caused by accident, neglect, misuse, normal wear and tear or which otherwise fall outside the terms of our warranty cannot be returned to us and won’t be covered by our faulty/defective returns warranty. If you return something to us which isn’t actually faulty, we reserve the right to return it to you at your expense.

To help you to ensure that your return reaches us, it’s recommended that you use a tracked or registered delivery service.

Nothing in these terms affects your statutory rights.

Please see our Terms of Sale for further information and the full terms and conditions relating to your purchase from the Website.